| Company |
Mylan Inc. (Global) |
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| Location |
Morgantown, WV |
| Department |
Information Technology |
| Position Reference Code |
MLI_11_001698 |
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Mylan Inc. ranks among the leading generic and specialty pharmaceutical companies in the world and provides products
to customers in more than 140 countries and territories. The company maintains one of the industry's broadest and
highest quality product portfolios supported by a robust product pipeline; operates one of the world's largest active
pharmaceutical ingredient manufacturers; and runs a specialty business focused on respiratory, allergy and psychiatric
therapies. For more information, please visit www.mylan.com.
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Opportunity Profile:
The Infrastructure & Operations Management analyst's role is to design, maintain, and support Mylan’s global infrastructure, operations management processes, and technologies with a focus on Enterprise Systems Management (ESM.
Architect and implement projects and initiatives in support of existing and new Global ESM infrastructure. Gauge the effectiveness and efficiency of existing monitoring and management systems, develop and implement strategies for improving/leveraging these systems. Support questions/issues from customers and users of ESM, including internal IT support teams, Service Desk, Business Information Managers, Service Delivery Managers, and executive management. Provide training to end users. Facilitate both manual and automation discovery of IT Infrastructure utilizing ESM tools and toolsets through coordination with the technical teams. Integrate servers, database, infrastructure applications such as e-mail, security infrastructure, network, and application services into ESM infrastructure. Maintain inventory of environment and ensure system connectivity to of all servers, storage, network, databases, and applications within scope. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. Coordinate and monitor tests, end-user reviews, system performance, preparing and delivering statistics & reports. Act as central point of coordination for ESM, interact with internal employees, vendors, outsourcers, & contractors as required. Develop and implement reports based on defined service metrics. Develop and document reporting process. Act as primary point of contact for all report related requests, questions, and issues. Candidate should have knowledge and base understanding of IBM Tivoli suite as well as various other ESM monitoring and reporting platforms including monitoring and provisioning, dashboards, metrics and reporting, CMDB, integration, and business service management.. Knowledge of ESM reporting tools and processes. General understanding of IT infrastructure and operations management practices.
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Reporting
Structure:
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Qualifications:
Minimum of a Bachelor's of Science Degree (or equivalent) in related field and 2 years of experience working with ESM technology is required. However, a combination of experience and/or education will be taken into consideration.
Candidates for the position of Senior Administrator, Outsourced Operations Management should possess:
• Must be a highly motivated self-starter who can work effectively in a global, fast paced and dynamic environment where goals and specifications are constantly changing.
• Proven ability to partner with technical staff, management, and external service providers to deliver IT services which contribute and enhance business value.
• Strong relationship management, customer service, analytical, attention to detail, and communication skills are required, with strong emphasis on process.
• Project management and coordination experience, ability to manage multiple tasks simultaneously with minimal supervision. Effective oral and written communication at various levels within the organization.
• Intermediate to advanced knowledge of ESM principles, technologies, concepts, and processes. General technical understanding of multiple Infrastructure & Operations Management technologies and services, including server platforms, virtualization, storage & backup, database administration, networking, facilities management, and infrastructure/business applications.
• Acting with Honor and Character: Is a person of high character; is consistent and acts in line with a clear and visible set of values and beliefs; is direct and truthful but at the same time can keep confidences.
• Being Open and Receptive: Listens attentively; is an open book; has a positive sense of humor; deals calmly with stress and gives people a chance to catch up.
• Communicating Effectively: Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across.
• Demonstrating Personal Flexibility: Open to lifelong, continuous personal improvement; aware of self and impact on others; responsive to feedback; is very flexible; can act in ways that seem contradictory and is adaptable to demand characteristics of different situations.
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Educational
Requirements:
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Background
Requirements:
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At Mylan, we are not satisfied with anything less than being the best. As one of the world's leading
generics and specialty pharmaceutical companies, the key to our success starts with a relentless drive
to set the highest industry standards in everything we do. It takes exceptional people working together
to achieve excellence. As a team, we earn our customers’ trust and loyalty by placing a high premium
on always doing the right things in the right way.
Mylan offers competitive salary,
excellent benefits and an environment conducive to professional growth and advancement. Mylan is an
Equal Opportunity Employer, M/F/D/V.
Opening Up a World of Opportunities
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